Refund & Return Policy
At HappyDen, we want you to be completely satisfied with your purchase. Please review our return guidelines below.
Refund Eligibility
To be eligible for a return or refund, the following conditions must be met:
- Timeframe: Refund requests must be submitted within 14 days of delivery.
- Condition: Items must be unused, in original condition, and in original packaging.
Non-Refundable Items
The following items are non-refundable:
- 🚫 Items marked as final sale
- 🚫 Clearance or promotional items
- 🚫 Items damaged due to misuse or improper handling
How to Request a Refund
To request a refund, please follow the steps below:
Contact us at
hello@happyden.top
Provide your order number and the email used at checkout.
If the item is defective, please include clear photos or videos for review.
Restocking & Handling Fees
For approved returns, a handling fee may be deducted from the refund amount to cover inspection and processing costs.
For defective or damaged items: No Fee (Full Refund).
For change of mind returns: A small handling fee may apply cover return processing.
Special Circumstances
| Circumstance | Our Response |
|---|---|
| Defective Items | If an item is confirmed defective upon review, we will offer an appropriate solution, which may include a refund or replacement. |
| Lost in Transit | If a package is confirmed lost after a reasonable delivery period, we will review the case and assist accordingly. |
| Refused Delivery | Orders refused by the customer after shipment are not eligible for a refund. |
Return Shipping
⚠️ Important
Return shipping costs are the responsibility of the customer.
We do not provide prepaid return labels.
Refund Processing
Refund Method
Approved refunds will be issued to the original payment method.
Processing Time
5–7 business days after the returned item is received and inspected.
(Bank processing times may vary depending on your provider)